FSTJACK
Full Access Member
I got a package from Justin today. It had all new lowered sway bar links for the rear.
I had originally purchased the lowered sway bar links from John Stuttle. I had to change and modify some of the hardware to get them on. The top heim joints were too big for the stock bolts which Stuttle said to reuse. The links did not come with any rubber or urethane bushings where they bolted to the sway bar. I thought about this and said oh well it will probably work ok without a bushing like the factory used. After a few weeks I heard a crack/bang when I came to a stop around a corner. One side of the non rubber bushed links broke above the top sway bar nut. Next day the other side also broke wuth a pop.
I called Justin to give him a heads up on this as he had gotten some of Stuttles links. Justin said he knew of the problem as someone else had had a failure. He informed me that he was working on a fix and would have it "soon" Less than 2 weeks later I get this package with no invoice or charge and the completely assembled links (minus heims, which were still good) with powder coated sleve, new rod, new nuts and new red urethane bushings.
That is customer service of the finest kind.
I did not expect Justin to do anything, as I had not purchased these from him.
I just wanted him to know about the situation.
I offered to pay for the parts and he would not hear of it.
My hat is off to Justin for exceptional customer service, thanks.
I had originally purchased the lowered sway bar links from John Stuttle. I had to change and modify some of the hardware to get them on. The top heim joints were too big for the stock bolts which Stuttle said to reuse. The links did not come with any rubber or urethane bushings where they bolted to the sway bar. I thought about this and said oh well it will probably work ok without a bushing like the factory used. After a few weeks I heard a crack/bang when I came to a stop around a corner. One side of the non rubber bushed links broke above the top sway bar nut. Next day the other side also broke wuth a pop.
I called Justin to give him a heads up on this as he had gotten some of Stuttles links. Justin said he knew of the problem as someone else had had a failure. He informed me that he was working on a fix and would have it "soon" Less than 2 weeks later I get this package with no invoice or charge and the completely assembled links (minus heims, which were still good) with powder coated sleve, new rod, new nuts and new red urethane bushings.
That is customer service of the finest kind.
I did not expect Justin to do anything, as I had not purchased these from him.
I just wanted him to know about the situation.
I offered to pay for the parts and he would not hear of it.
My hat is off to Justin for exceptional customer service, thanks.
