Hi all, I am still working through the aftermath of the wreck of my 10. It has been an ordeal. The employee, a department manager, at the dealer was working on my 10, however I was paying him to do the work on the side. The dealer let him use the tools, shop, space, etc to do the work afterhours. My 10 was stored there in the mechanics bay. This employee and a coworker, both on-duty during regular friday hours for the dealership at the time, used my 10 to do their lunch run, which is when they rolled the truck and totalled it.
They had me talk with a the salesperson, who was riding in the 10 a the time of the accident, to be spokesperson for the dealership and make a good deal on the 2012 Jeep SRT 8 they have sitting in their showroom to help make up for the loss. They said it was the only one in Mississippi or the region. I do like the new JGC WK2, but would rather they had the new ZF 8speed tranny and supercharged version out now (hopefully for 2014 though). I proposed what I thought was a fair deal to make up for gap left after my insurance pays their part of my 10, and kept getting delays in responses. However, today he says they are disavowing any responsibility, saying that I hired the employee as an individual to work on my 10, so they do are not willing to deal. They won't even match the usual USAA price that is available to active military members. So much for wanting to make things right.
I plan to talk to the owner of the dealership personally, as I do not think they are being professional about the situation, but if todays response is any indication, I am not sure what he will say different. Has anyone had any luck dealing with regional managers, especially the one for this part of the country. I am stationed at Keesler Air Forcer Base, however this is not a Biloxi dealer, but is a Dodge dealer in a community several miles away. The next rung beyond regional, Chrysler Corporation, but not sure how that would work out. Legal options are of course, being researched right now, but I was hoping to avoid that if possible.
Any other ideas? I am interested to try and make a win-win as I was interested in the SRT8 Jeep, but am concerned with how I am being treated as a present customer, let alone a customer of future SRT products. I have to say, I have been treated far, far better by BMW and Volvo dealerships while stationed in Germany, who even souped up my cars and continued to support all warranty work. I was hoping that buying American vehicles would make me feel a bit more proud of what I was supposedly supporting while serving in Iraq. Not so sure right now.