Great Service!

ntw0rk

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Ok, I bought my new rims at Discount Tire, but had the tires already from TireRack.com. When Discount Tire put them on I told the salesman (Tony) that I needed them road force balanced. He said, "why don't we wait and see how they feel because the RFB is a lot more expensive, if you have any problems bring them back in and I will only charge you the difference." I thought, that's great, sounds good to me!

So, about 4 days after having the tires, I finally get the truck over 50 ;) and I have a shake around 70. I got on the phone and told Tony that something was out of balance somewhere, and reminded him of the deal he made with me. He said, no problem. I told him I was going on vaca for a week, and would schedule something when I returned. Again, no problem.

I took the truck down there about 20 minutes ago, and told him to call me when it was done. He just called me, and told me that it was good to go! He said, "There were a couple of tires out of balance, but the RFB was dead-on, so we are going to take care of the RFB, and there won't be any charge. You can come and get it when you are ready." !!!! :rock: :rock:

How cool is that!?

Just thought I would share that for the good of the RBC!
 
Discount Tire is the only place I'v bought tires over the last 15 or so years. They don't care where I got the tires or what brand, they always help without question.

My son had to buy tires from Germany to fit his car. The mounted and balanced them and even gave him the warranty...very cool
 
TheSickness said:
One time in Singapore...............Ah never mind wrong area to post that :eek:

I think I have been to that bar... or was that Thailand.....?
 

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