My Dealership has horrible service!

KRAZYSRT10

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Dodge Dealerships suck!!! And if what I saw today was representative of all of their Service employees, they all SUCK TOO!!!----Okay, done venting...I went to get my CD player replaced today since it broke 5 days after buying the truck, and when I got it back the speakers had distortion in them only when playing a CD. I brought the truck back and the Service Rep. told me he didn't hear anything so they sent it back to the tech who also said he didn't hear anything. So they got their Boss and he heard it, he just didn't say anything! He went and got another '05 off the lot and we played the same CD (My Chemical Romance, Track #6) and that stereo not only sounded 10 times better than mine, the speakers had no distortion(At max volume by the way)!!! He told me he would refer me to the District Manager or some B.S.-----I Love my truck but I hate those BUTTHOLES!!!!!! So, aanyways, how was your guys' day? :D

P.S.:thefinger: Orange Park Dodge!
 
KRAZYSRT10 said:
Dodge Dealerships suck!!! And if what I saw today was representative of all of their Service employees, they all SUCK TOO!!!----Okay, done venting...I went to get my CD player replaced today since it broke 5 days after buying the truck, and when I got it back the speakers had distortion in them only when playing a CD. I brought the truck back and the Service Rep. told me he didn't hear anything so they sent it back to the tech who also said he didn't hear anything. So they got their Boss and he heard it, he just didn't say anything! He went and got another '05 off the lot and we played the same CD (My Chemical Romance, Track #6) and that stereo not only sounded 10 times better than mine, the speakers had no distortion(At max volume by the way)!!! He told me he would refer me to the District Manager or some B.S.-----I Love my truck but I hate those BUTTHOLES!!!!!! So, aanyways, how was your guys' day? :D

P.S.:thefinger: Orange Park Dodge!
Sorry about that :( I'm thinking most of us have had the same basic experience with our Dodge stealerships.... and DC doesn't prove out much more helpful :mad:


Good luck.:)
 
These stereos are definitely nothing to brag about. I could not turn mine up to max volumne without distortion??:dontknow:

I have never owned one that I could!!:p :confused:

Anyway there is a TSB out on the Amplifier. Have them change that out and see if it helps!!

Good Luck!!
 
Talk to NBT, Prof or someone else down there to see which dealer they go to.
 
gota bring mine in sounds like a blown drivers door speaker hope they take care of it
 
Marc T said:
These stereos are definitely nothing to brag about. I could not turn mine up to max volumne without distortion??:dontknow:

I have never owned one that I could!!:p :confused:

Anyway there is a TSB out on the Amplifier. Have them change that out and see if it helps!!

Good Luck!!


I didn't even have mine up past 24 and it was distorted!!! I'm huge into music, it actually pisses my wife off cause of all the CD's I have and now I can't listen to them because it sounds like POOP!!! But on the other hand, I do have my OCTANE and HARDATTACK and they're okey dokey!!:dontknow: The guy that was in charge went and checked on something mumbling something about backwards wires, I did mention something about the AMP to him and that's when he started balking saying how hard it would be and that none of them hear anything really and referring me to the district manager which we all know is gonna get me to no where'sville!!
 
Bone said:
Talk to NBT, Prof or someone else down there to see which dealer they go to.

Jax Dodge, off of 9A, is where I go!! They used to have a great Viper Tech, however he relocated to somewhere in NC.

I have only been back once, was pleased with the service. Ask for Al at the service department he has been very helpfull!!
 
Marc T said:
Jax Dodge, off of 9A, is where I go!! They used to have a great Viper Tech, however he relocated to somewhere in NC.

I have only been back once, was pleased with the service. Ask for Al at the service department he has been very helpfull!!

X2 on Jax, excellent service department....like 9A and BayMeadows or around there....
 
Sorry you are having such a bad experience with your dealer. I have had nothing but great service with mine. Even with the two different service managers I've delt with. I hope you can find a better one.



Stretch
 
KRAZYSRT10 said:
Dodge Dealerships suck!!!

My Dodge dealer doesn't suck. Granted, I had to shop around for this one because my local Dodge Dealer had too many flunkies in the Service Department.

Service Department flunkies - a plague which infects many service departments regardless of the manufacturer name...
 
Marc T said:
These stereos are definitely nothing to brag about. I could not turn mine up to max volumne without distortion??:dontknow:

I have never owned one that I could!!:p :confused:

Anyway there is a TSB out on the Amplifier. Have them change that out and see if it helps!!

Good Luck!!
there is a TSB on the amp ?? do you know what the tsb # is ? thanks.
 
Jacksonville Dodge!!!

They have lost their Viper Tech...but they are training a new one...ask for Jennifer the service rep with big blue eyes and a chest to be proud of...hell, if you are going to have to wait, might as well enjoy yourself!
 
Three hour trip here for service from Jax. But the neighbor hooks me up before I pull into the dealership...so no questions asked here.... never pull into an Autoway down here.... void you like they hate you.
 
Prof said:
Jacksonville Dodge!!!

They have lost their Viper Tech...but they are training a new one...ask for Jennifer the service rep with big blue eyes and a chest to be proud of...hell, if you are going to have to wait, might as well enjoy yourself!

Where's IT AT YO!!!????!!!!!:D :D :D :D And thanx for the input on the TBS, that doesn't totally match my symptoms but the reduced subwoofer output does, and besides when did the customer become wrong??:dontknow:
 
Marc T said:
These stereos are definitely nothing to brag about. I could not turn mine up to max volumne without distortion??:dontknow:

I have never owned one that I could!!:p :confused:

Good Luck!!

Just FYI, you're not supposed to be able to turn up ANY stereo to max volume without distortion. As a rule of thumb, your volume (including gain controls on amps, crossovers, processors, etc) should never be beyond about 3/4. The reason you have the additional travel in the potentiometers is to help you deal with sources that happen to have very low recording levels. On modern recordings which have very high recording levels, you will often exhaust the headroom of the head unit and/or amps at half volume. Once you pass that you hit distortion, and distortion destroys speakers fast, even at way below their rated power.

Why? Because when you hit the point of distortion, you're no longer getting a clean sine wave to your speakers. When the amps or head units run out of power, they basically just lop off the tops and bottoms of the signal. This turns your music into a square wave which is the electrical equivalent of hooking up a battery to your speakers. The voice coils just heat up and burn, resulting in no sound from the speaker. The other option is that you exceed the speaker's possible excursion (how far the cone can move toward or away from the basket structure), in which case you tear the cone or the surround and get fuzzy sound.

Listen to a 1970s CD and then put in a modern CD at the same volume and see if the newer one doesn't melt your ears relative to the old one. Studios have pushed the recording levels and dynamic ranges way up, and the result is systems that run out of headroom (reserve audio power) WAY earlier than they used to.

Your ears are pretty good at detecting distortion. If you hear it, turn it down. At best you'll damage your speakers, at worst you'll damage your hearing. Distorted sound, especially high frequencies, will accelerate your hearing loss.

And remember, power is not linear, it's logarithmic, so our 500 watt stereos are not 5 times louder than a 100 watt stereo. Doubling the perceived volume requires a 10X increase in power, so our 500-watt systems are only twice as loud as a 50-watt system. And I've never seen how Dodge rates their systems, so if our systems are rated at peak power (common in cheaper brands like Jensen,etc) then they're probably putting our more like 250-watts RMS.

I've also figured out that in my truck, the Dodge REC nav radio has an automatic loudness control that works until volume point 34. If you turn up the REC radio louder than 34, you'll actually hear LESS bass than before because the loudness circuit switches out. I hate these types of circuits. The old Eclipse head unit in my Corvette did that - made it impossible to use for competition.

More on the topic, I couldn't be happier with my Dodge dealer - Rick Hendrick's Dodge in Charleston, SC. All of the service writers there (Harry, Renee, Steve, Chris) have been fantastic to me over the last 8 years with my Durango and now the SRT10, and Kurt (their Viper tech) is top notch.

-- charles
-- audio engineer & ex-IASCA competitor
 
Last edited:
cgperry said:
Just FYI, you're not supposed to be able to turn up ANY stereo to max volume without distortion. As a rule of thumb, your volume (including gain controls on amps, crossovers, processors, etc) should never be beyond about 3/4. The reason you have the additional travel in the potentiometers is to help you deal with sources that happen to have very low recording levels. On modern recordings which have very high recording levels, you will often exhaust the headroom of the head unit and/or amps at half volume. Once you pass that you hit distortion, and distortion destroys speakers fast, even at way below their rated power.

Why? Because when you hit the point of distortion, you're no longer getting a clean sine wave to your speakers. When the amps or head units run out of power, they basically just lop off the tops and bottoms of the signal. This turns your music into a square wave which is the electrical equivalent of hooking up a battery to your speakers. The voice coils just heat up and burn, resulting in no sound from the speaker. The other option is that you exceed the speaker's possible excursion (how far the cone can move toward or away from the basket structure), in which case you tear the cone or the surround and get fuzzy sound.

Listen to a 1970s CD and then put in a modern CD at the same volume and see if the newer one doesn't melt your ears relative to the old one. Studios have pushed the recording levels and dynamic ranges way up, and the result is systems that run out of headroom (reserve audio power) WAY earlier than they used to.

Your ears are pretty good at detecting distortion. If you hear it, turn it down. At best you'll damage your speakers, at worst you'll damage your hearing. Distorted sound, especially high frequencies, will accelerate your hearing loss.

And remember, power is not linear, it's logarithmic, so our 500 watt stereos are not 5 times louder than a 100 watt stereo. Doubling the perceived volume requires a 10X increase in power, so our 500-watt systems are only twice as loud as a 50-watt system. And I've never seen how Dodge rates their systems, so if our systems are rated at peak power (common in cheaper brands like Jensen,etc) then they're probably putting our more like 250-watts RMS.

I've also figured out that in my truck, the Dodge REC nav radio has an automatic loudness control that works until volume point 34. If you turn up the REC radio louder than 34, you'll actually hear LESS bass than before because the loudness circuit switches out. I hate these types of circuits. The old Eclipse head unit in my Corvette did that - made it impossible to use for competition.

More on the topic, I couldn't be happier with my Dodge dealer - Rick Hendrick's Dodge in Charleston, SC. All of the service writers there (Harry, Renee, Steve, Chris) have been fantastic to me over the last 8 years with my Durango and now the SRT10, and Kurt (their Viper tech) is top notch.

-- charles
-- audio engineer & ex-IASCA competitor
You know what's scary?? I understood everything you said!! However, Why do I get a clear signal thru SIRIUS and FM radio but my CD player sounds like crap at any setting?:dontknow:
 
cgperry said:
Just FYI, you're not supposed to be able to turn up ANY stereo to max volume without distortion. As a rule of thumb, your volume (including gain controls on amps, crossovers, processors, etc) should never be beyond about 3/4. The reason you have the additional travel in the potentiometers is to help you deal with sources that happen to have very low recording levels. On modern recordings which have very high recording levels, you will often exhaust the headroom of the head unit and/or amps at half volume. Once you pass that you hit distortion, and distortion destroys speakers fast, even at way below their rated power.

Why? Because when you hit the point of distortion, you're no longer getting a clean sine wave to your speakers. When the amps or head units run out of power, they basically just lop off the tops and bottoms of the signal. This turns your music into a square wave which is the electrical equivalent of hooking up a battery to your speakers. The voice coils just heat up and burn, resulting in no sound from the speaker. The other option is that you exceed the speaker's possible excursion (how far the cone can move toward or away from the basket structure), in which case you tear the cone or the surround and get fuzzy sound.

Listen to a 1970s CD and then put in a modern CD at the same volume and see if the newer one doesn't melt your ears relative to the old one. Studios have pushed the recording levels and dynamic ranges way up, and the result is systems that run out of headroom (reserve audio power) WAY earlier than they used to.

Your ears are pretty good at detecting distortion. If you hear it, turn it down. At best you'll damage your speakers, at worst you'll damage your hearing. Distorted sound, especially high frequencies, will accelerate your hearing loss.

And remember, power is not linear, it's logarithmic, so our 500 watt stereos are not 5 times louder than a 100 watt stereo. Doubling the perceived volume requires a 10X increase in power, so our 500-watt systems are only twice as loud as a 50-watt system. And I've never seen how Dodge rates their systems, so if our systems are rated at peak power (common in cheaper brands like Jensen,etc) then they're probably putting our more like 250-watts RMS.

I've also figured out that in my truck, the Dodge REC nav radio has an automatic loudness control that works until volume point 34. If you turn up the REC radio louder than 34, you'll actually hear LESS bass than before because the loudness circuit switches out. I hate these types of circuits. The old Eclipse head unit in my Corvette did that - made it impossible to use for competition.

More on the topic, I couldn't be happier with my Dodge dealer - Rick Hendrick's Dodge in Charleston, SC. All of the service writers there (Harry, Renee, Steve, Chris) have been fantastic to me over the last 8 years with my Durango and now the SRT10, and Kurt (their Viper tech) is top notch.

-- charles
-- audio engineer & ex-IASCA competitor
Thanks for all that info!! :rock:

....................and you are lucky your Dealer has a viper tech :D
 

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