Yes, there are insurance policies in place for just this thing. If a diamond ring is lost, that is their fault. If another customer knocks over my computer while it's being repaired, that is the other customer's fault, not the store.
Insurance Claims
- Thread starter stephen rose
- Start date
Yes, there are insurance policies in place for just this thing. If a diamond ring is lost, that is their fault. If another customer knocks over my computer while it's being repaired, that is the other customer's fault, not the store.
Andy, when I was a Service Writer, we parked all of our vehicles behind a locked gate, or in the shop, whenever we were closed. We felt that we were responsible for our customers vehicles as long as they were in our care. Does your dealership not have similar procedures?
We don't have a facility that offers that luxury.
trussman
Active Member
Maybe you should work at a reputable dealer then. Sheesh! LOL
shorty
Full Access Member
Maybe we all should pitch in and open him his very own dealership. Then he would have proper storage and get Ironhead to guard it at night.
trussman
Active Member
Win, win, aaaaaand win!Maybe we all should pitch in and open him his very own dealership. Then he would have proper storage and get Ironhead to guard it at night.
seethrough
Member
This right here is one of the few things that is right with the world. Someone who doesn't sue at the drop of a hat. It is unfortunate that something like this would happen but it is part of business. If someone feels the need to post on the internet that their vehicle was vandalized in our lot and for some reason puts that blame on the dealership, that is flawed logic in my opinion. I have had my vehicle vandalized on someone else's lot, didn't blame them for a second, because as stated previously the dealership can't control other people and prevent them from coming on the lot and taking what they want or causing damage to other people's property.[/QUOTE]
so let me understand your company ethics. You feel no responsibly for any vehicle that you take in for service because you can't control what happens on your property and instead of providing secure storage like other companies do you have the customer sign away your responsibility and then you condemn those that disagree and applaud those that would not sue you if it happened to them. In a nutshell your company policy is we are not responsible we are not responsible and we are not responsible.
so let me understand your company ethics. You feel no responsibly for any vehicle that you take in for service because you can't control what happens on your property and instead of providing secure storage like other companies do you have the customer sign away your responsibility and then you condemn those that disagree and applaud those that would not sue you if it happened to them. In a nutshell your company policy is we are not responsible we are not responsible and we are not responsible.
Mopar
Full Access Member
There has been some stupid things said here, but I think this takes the cake.
I never once said I feel no responsibility, myself as well as my fellow employees are very responsible and take excellent care of the vehicles that come in for service. Since you feel that we should be responsible for every possible outcome while a customer's vehicle is left here, should we pay their deductible if a tree falls on it from an adjoining property? If there is a hail storm while your car is on our lot, should we pay your deductible? If I drop it off a lift, yes I will make sure that you are taken care of. If I run into another vehicle on the lot while operating your vehicle, yes I will make sure you are taken care of. If your car has the wheels stolen, I will assist you in getting your vehicle back to par, but I won't pay your insurance deductible. If you don't like your insurance deductible, pay a higher premium so you have a lower deductible.
Which one?
Mopar
Full Access Member
The one you were referring to.
shorty
Full Access Member
Tree from adjoining property----property owners do have responsibility in Texas--at least. Hail storm, all dealers have hail insurance---at least in Texas they do. We all buy insurance for all these instances and in Texas the state takes a dim view when someone or something is hurt, injured or damaged on another's property and the property owner does not have adequate insurance or shirks responsibility. Heck, here in Texas we have homeowners insurance even for stupid people that drown in our swimming pools or fall off of our roofs when playing but should not have been there in the first place. Car dealerships also have huge insurance policies.
Andy, as you know, my new Suburban just spent two months in the shop while the dealership diagnosed a hard to fix problem. It spent most of the time behind their gated fence. If someone would have stolen my wheels, do you think the dealership would compensate me for them?
This is the first time I have heard about this, but that's not the point. I don't know this particular dealership and how they operate to make an informed decision on this.
Then let me pose a hypothetical question to you. If I buy a new Ram, and it has an intermittent problem that you need time to diagnose, I leave the vehicle for long term fixing, and my wheels get stolen while it's there, would your dealership expect me to take full responsibility for the wheels?
No, I'd expect your insurance company to cover the loss minus your deductible, which you would be responsible for.
I would feel that I entrusted my vehicle to your care and that you are responsible for any losses incurred while it was in your care. Wonder if I can ban you?
seethrough
Member
So if I brought my truck to your dealership and you provided me a loaner car that I took home and someone came in the middle of the night and stole the wheels I could call you up and tell you to come get your vehicle and I am not responsible for the loss of your wheels and I am not payinig any part of your deductable to get them replaced. This is where our opinions differ because if this were to happen I feel that I would be responsible for the care of your vehicle - even if I didn't have a secure place to store it. I would be responsible to replace your wheels through my insurance and I would be responsible for the deductable because the car was in my care and I would be responsible. Just my opinion but this is how I would treat the situation and I would want to do business with someone that treated me the same way - it is just the right thing to do regardless of insurance or legal small print.
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