Just wondering what you would say if you took a valuable diamond ring to the jeweler to have it cleaned and it got lost. Wasn't his fault? How bout taking your computer to the repair shop and some other customer bumped into it and it hit the floor and is trash. Maybe I am totally wrong but I leave my truck with a certified dealer and it is his responsibility that I get it back as delivered. Who knows who stole the tires and wheels? Maybe an inside job but the bottom line I trusted him and believe he does indeed have a fiduciary responsibility. Am I mistaken, does the dealer not have insurance for just this kind of problem?
Yes, there are insurance policies in place for just this thing. If a diamond ring is lost, that is their fault. If another customer knocks over my computer while it's being repaired, that is the other customer's fault, not the store.