Does anyone have access to a Chilton Time manual? Had to get the fuel pump replaced last week on my 05 RC and the dealer charged $430 for labor. That seems excessive to me, looks like a 2 hours job (or less) to drop the tank and replace but wanted to know what a Chilton Time manual lists for job.
How many hours to replace a fuel pump?
- Thread starter Trex20165
- Start date
Who needs a Chiltons when you have access to the best dealer employees in the country? :rock:
Thanks for the compliment Chris. They are few and far between in this job.
arnie_82
Full Access Member
At the ford dealer I work at we charge 4 hours for labor.
TheMoparConnection
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you have to calculate in diagnosis time. We charge extra for specialty vehicles too. Just some food for thought
BADBLACKSRT10
Full Access Member
Even with diag time....that is excessive. Are these SRT 10's considered specialty vehicles?
I just got back from the dealer. The other issue I had was the charge of $344.25 for the fuel pump. I checked 2 other local dealers and 3 online sites, the pump was $255 MSRP. Online prices were as low as $180 and all showed MSRP as $255. And they also charged a $49.95 shop fee which also seems high.
So I went in with some documentation and a spreadsheet of my calculated "reasonable" costs and spoke to the service manager's manager. Found out a few things. They do charge $130 and hour for specialty vehicles (Viper, etc.). Originally, I was told a minimum diag charge was $130 but this would be included if they did the work. He worked the numbers and said the labor was only high by about $30 (2.1 x $130 plus $130 diag charge). He said the parts manager set the fuel pump price and there was nothing he could do about that. After a 20 minute discussion, he offered a $30 cash refund or a $236 credit. I took the $236 CREDIT for future work.
Next time I will get the repair details and do the research in advance. I don't mind paying a fair price for service. I just thought $925 (with a 15% off coupon) for a fuel pump and fuel injector cleaning service was a lot. Thanks for the input from everyone.
So I went in with some documentation and a spreadsheet of my calculated "reasonable" costs and spoke to the service manager's manager. Found out a few things. They do charge $130 and hour for specialty vehicles (Viper, etc.). Originally, I was told a minimum diag charge was $130 but this would be included if they did the work. He worked the numbers and said the labor was only high by about $30 (2.1 x $130 plus $130 diag charge). He said the parts manager set the fuel pump price and there was nothing he could do about that. After a 20 minute discussion, he offered a $30 cash refund or a $236 credit. I took the $236 CREDIT for future work.
Next time I will get the repair details and do the research in advance. I don't mind paying a fair price for service. I just thought $925 (with a 15% off coupon) for a fuel pump and fuel injector cleaning service was a lot. Thanks for the input from everyone.
SlvrSnake
Full Access Member
No offense to the dealer guys here but in my experience when it comes to parts they are going to charge you list price. The price they charged you for the pump is a good deal more than what they paid. But then again it's a business and they are out to make money.
That's exactly what it was, at least the OP got some assistance with a credit for future service.
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