sct arrived with problems

TN Viper, yes, that is what I needed. I will be ready to ship tommorrow, I have to be back on the dyno at 8AM, but will have the tuner ready to ship tonight.

Jim, you should be ready in 10 minutes.
 
Manic said:
Tough call Anthony.

As a business person myself, I would be a little concerned order 20 - 30 widgets and not know if the customer's funds are available, but on the other hand being billed and having to wait an extended amount of time for something to be shipped is difficult to handle too.

As of support, I haven't had a chance to go over the complaints but it is something that any new product will have it's difficulties.

The programmers for the HEMI's took a while to get their bugs out of the system also.

Just my thoughts.

Wil

You're right Wil, there are two sides to every coin. From the seller's side the issue of unavailable funds AFTER placing an order for a customer would be unfair too. Hey, I can order a Whopper and realize I'm not happy after I am miles away........ without customer support. So I admit things like this just happens in the buying and selling world. I hope everyone gets what they are aiming for in time. Until then patience is key. The sucessful result will make all of the waiting frustrations fade away.:dontknow:
 
Marty this is not badgering you at all, I think you are a good person, and very knowledgable, butI think this group buy also overwhelmed you a little:D
but as a warning let me tell you a little.......

We had a vendor at one time, everyone thought they was the king of the SRT trucks, but..........

He would take the money, then it may be 2-6 months before the product arrived.
There was no customer service at all, no phone calls, emails, pms, were returned, only after many attempts all many got was angry answers.

Eventually this vendor lost, the members here lost faith, lost hope, they jsut wanted one thing........communication.

So if ya want these guys to trust you, believe in you, and buy more from you , you really only have to do one thing........communicate.

Take 30 minutes in the evening, return the pms, or set a time and let most know when you will be on the site to answer questions.

Basically if they can get to ya, the will fill a ton better.

I know things get hectict around the shop, calls missed, notes lost, and so on.

So I have no doubt that there has been calls and emails that have been missed, so if ya want these guys happy and smiling...........:D
 
msdnga said:
Jim, you should be ready in 10 minutes.



Marty

Can't thank you enough for all your help with the Tuner, first the Paypal issue we worked through, and the Tune you are sending to me now. You have treated me fairly and honestly from the get-go and I just wanted to make Note of that, and Thank you for it. :rock:

Jim
 
silverqc said:
says file serial number not correct aborting

Please work with me in email so I don't have to watch for your posts. The serial # you provided was a digit short and I didn't catch it. Again, please reply to the email conversation I've opened up with you so we can resolve this.
 
got a fix uploaded and gas guage is working going for a spin to see how it works now..thanks for the time and effort krc ,thats all i was asking for, i didnt bat an eye when you asked how i was paying. thanks again i let you know how the test drive goes be back in 10 mins
 
Stinker, I try dude, I did check the forum at 12pm, but I never look in the general, only performance and PM's.
This thread started after I went to the dyno, of which I broke and had to thumb a ride home.
 
GriffsSRT said:
The problems i had with mine........
1) ABS Light came on......Went of after drove it a few miles
2) Motor Pings around 3300 RPMs on both 91 and 93 ocatane settings.

I called marty and in two days had my new tune. now I am trying to figure out how to download the tune to my tuner.......??

I hope you figure it out man.
you need to go to the sct website & download 2 programs to your computer, firmware, so the computer recognizes it & update so you have an interface to bring that tune emailed to you into you sct.....
 
There is a sticky in the KRC forum on updating. Hope thats helps, or just call tommorrow and I can walk you through it. I will be back in the shop after 12pm
 
runs hard spinnnnnns its ass off but has some cladder at wot .... i can see stinkers tranny fix in the future
 
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i can remember when these sct tuners were offered @ $700.00 & the vendors @ that time weren't willing to budge on a lower price for a group buy........ :(
then along comes krc with the $500.00 offer that they even extended the time of the offer & they were inundated with more orders than you could believe..... the only mistake here is that krc didn't limit the group buy numbers until more sct tuners were available & that they had enough time to deal with the few who had issues.......

marty is a stand up guy & will take care of you !!! :rock:
 
msdnga said:
Stinker, I try dude, I did check the forum at 12pm, but I never look in the general, only performance and PM's.
This thread started after I went to the dyno, of which I broke and had to thumb a ride home.


You're all good bro:rock: I jsut dont want to see what happened to another, happen to you;) :D
 
msdnga said:
TN Viper, yes, that is what I needed. I will be ready to ship tommorrow, I have to be back on the dyno at 8AM, but will have the tuner ready to ship tonight.

Jim, you should be ready in 10 minutes.


...:elefant: :elefant: :elefant: :elefant: :elefant: :elefant: :elefant: :elefant: :elefant: :elefant: :elefant: :elefant: :elefant:
 
Trey, now we need to line them up!

SCT KRC vs BG

Headers vs manifolds

Catless vs catted

Magnaflow vs Redneck

lowered vs leveled

stupid silver vs kickass red!
 
when you get back bubba..... if the krc tune dont work ill have to try the roe tune i got comming in the am..i think thats the sweetest thing pack a few tunes to see what works best.. thanks hemifever for sending the info to geter done..marty you to hope i didnt piss you off..i sent thanks to you with a 30 foot burn out...
 
msdnga said:
There is a sticky in the KRC forum on updating. Hope thats helps, or just call tommorrow and I can walk you through it. I will be back in the shop after 12pm

Marty make sure you get some rest, so you don't accidentally
program my SCT for a volkswagon!! :D :rock:
 
Thanks Trey, Jim and everyone else for your patience! Please contact either myself or Hemifever in a PM or [email protected], for any updates you need.
Back to the dyno......
 

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