So DC denied my claim!! - PART 2!!!!!!!!!!

[Wifey]

Now that is such a shame. I'm glad my dealer has not performed like that. I've had nothing but good words for them so far. There are only two techs that work on vipers at my dealership and the service manager always checks on the truck before it leaves the lot.

I guess my experience is not normal at all.

No, sounds like you are a lucky one. Our EX Dealership didn't even have a viper tech, or a torque wrench for that matter

 

[Wifey]

not with chrysler's i can pull all the data I want from your pcm. i can tell you what engine speed, vehicle speed, gear, throttle pressure and numerous other parameters when it happened. everytime a code is stored we have freeze frame data. i can say that reving isnt why it was restricted. I will know more info next week. his truck is in my shop as of tonight. need to check it over and find out what needs to be replaced.

Geezuz talk about Big Brother - I still kinda love my ol 69 Chevy P/U for that reason. Course that warranty is long gone by now

 

[Wifey]

not with chrysler's i can pull all the data I want from your pcm. i can tell you what engine speed, vehicle speed, gear, throttle pressure and numerous other parameters when it happened. everytime a code is stored we have freeze frame data. i can say that reving isnt why it was restricted. I will know more info next week. his truck is in my shop as of tonight. need to check it over and find out what needs to be replaced.

Robert, what happens if you buy someone else's PCM and flash it for your truck - does it clear the old info or is it still stored in there?? :dontknow: I would hate to get dinged for someone else's data

and can the information on the stock PCM be cleared or is it permanent???:dontknow:

 

[TheMoparConnection]

Robert, what happens if you buy someone else's PCM and flash it for your truck - does it clear the old info or is it still stored in there?? :dontknow: I would hate to get dinged for someone else's data

and can the information on the stock PCM be cleared or is it permanent???:dontknow:

the old data is cleared. no longer can read anything from it...same with the stock pcm it can be cleared

 

[amoparman]

No, sounds like you are a lucky one. Our EX Dealership didn't even have a viper tech, or a torque wrench for that matter

I'm another one of the lucky ones... I love my dealership. Always nice and the Viper tech is great...

Good luck on this one...

 

[HaroldD]

This thread seems to have just died. Can I ask what came of this? Or is it hush hush? :rock: If a mod was the reason for denial, It would be good to know what that mod was!

 

[newmexicoviper]

So as many of you have heard, my truck was knocking about a month ago and i took it to the dealership. it also had no oil pressure. So they denied my claim last friday and cited over reving and racing as their basis for denying my claim. so i call this morning to let the dealership know that im coming to pick up my truck so can take to austin... i asked the sevice guy if my truck is ok to come and pick up....his response..." well the oil pan is not on so its not its not" I was flabbergasted!!! i said, " your telling me that for the last 7+ days my truck has been sitting with no oil pan. he said yeah!... so i hop in my truck real quick and go and take a look at just where exactly my truck sitting. i get to the dealership and i go to the service guy and i start just hammering him about why would the leave the oil pan off of the truck for over a week. i asked him where my truck was and he said it was in the back back of the service shop. i told him to take me to it and he sorta hesitated for a sec and then said "this way". we walk behind the service department building and it was sitting in the rear parking lot of the dealership. these guys left my truck out in this crazy humidity ( BTW it has rained like crazy here in Houston for the past 24 hours) with the bottom end exposed. i couldnt believe they would do something like that. MOPARCONNECTION, is that normal? i let them have it boy. i took video of it and multiple pics. they actually ended up puting the oil pan back on for free. i get home with the truck. a few hours later...i look underneath the truck again and low and behold ..they forgot to give me my crossmember back...so much bullshit....Anthoney im will never waiver in your advise again. So unprofessional. i bet you all the cylinder walls all have surface rust on them. i told the service manager that and he said, and i quote " some wd-40 and a rag and it will come right off" could you believe this guy. i bet he would have done that to his truck. anyway.. im taking my truck to austin to MOPARCONNECTION SO HE CAN DO IT RIGHT..sorry for the rambling... Screw Spring Chrysler Dodge jeep. Boycoted forever!!!!!!!!!!!!!:rock:

I have never heard of such shit! Real sorry hope things work out for you!