Regarding Paxton customer service and Mr. Scott Swenka
On this forum, sometime back, Mr. Swenka began a thread slamming Paxton Automotive because, well, best way I can say this is, he was not getting his way. Mr. Swenka had some issues, yet would not cooperate with our efforts to remedy his problem and he threatened that if Paxton did not give him what he wanted, he was going to flame us on this site. Though he claimed more, he wrote only one letter to Paxton, in September 2007, FOURTEEN MONTHS after he purchased a system.
The charge cooler pump in question has a 90-day warranty. In his lawsuit with the court, Mr. Swenka claimed that the pump went out at 180 days. Later he stated on this forum that it went out at 90 days. As said above, he contacted Paxton at 14 months.
The outcome of the small claims action that Swenka brought against Paxton was not a “drawâ€, as he claims, he flat out lost and was awarded nothing. And after that, he has continued to post things that are not true. I am sure that you all wondered why he never got around to posting the documents relating to the case on this website as he said he would. Further, once legal action has been taken, our policy is to not comment or communicate until there is resolution by advice of our lawyers––even for small claims.
Please review the documents included here and you can be the judge. Oh, also, you can go to
www.superiorcourt.maricopa.gov. You will find that Scott Swenka has filed TWELVE lawsuits (this case was counted only once dispite two appearances). This is not something that most normal people do.
We at Paxton strive for excellence in both product and customer satisfaction.
Sincerely,
Jim Middlebrook
President/CEO
Paxton Automotive Corporation
Mr. Swenka's letter to Paxton can be downloaded here:
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Mr. Swenka's official Complaint can be downloaded here:
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The text of Paxton's official Answer to Mr. Swenka's Complaint is posted below
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Paxton Automotive Corporation
1300 Beacon Place
Oxnard, California 93033
Defendant
IN THE MARICOPA COUNTY JUSTICE COURT, STATE OF ARIZONA
HASSAYAMPA JUSTICE COURT
Scott C. Swenka, an individual. : Case No. CC 2007-219288
:
Plaintiff, :
: ANSWER
v. : :
Paxton Automotive Corp. :
:
Defendant :
:
1. Mr. Swenka purchased a PAXTON kit on July 18, 2006. The first record we have of ANY contact from Mr. Swenka occurred on September 17, 2007. He did not register himself as the original owner of the kit, which is the way we confirm whether he would be entitled to warranty service.
2. Attached as Exhibit A is the original letter we received from Mr. Swenka, and the original envelope, which shows that the letter was sent on September 25, 2007, from Arizona. In this letter, Mr. Swenka says that "this has been going on now for 11 months." There are only about four people at Paxton that deal with complaint and concerns, and the only person that has any memory of a contact from Mr. Swenka is Jamie Ravage. Mr. Ravage's report to me on the contact with Mr. Swenka, well as his review of the Swenka letter, is attached as Exhibit B.
3. We have no record of any other complaints or contacts from Mr. Swenka. Attached as Exhibit C is a copy of the warranty in effect in July of 2006.
4. Re the charge cooler. The stamping which can appear at the top of the charge cooler is normal. It was not improperly assembled, not an oversight, and not defective. Nevertheless, because Mr. Swenka did not like the polishing, and even though the charge cooler had been on the car for a while, we offered to repolish it at no charge, if he returned the parts. Mr. Swenka refused this offer.
5. Re the water pump. The warranty on our water pumps, which are manufactured by Ford and an OEM (Original Equipment Manufacture) part, is 90 days. Mr. Swenka states that his pump went out at 180 days, which is well outside the warranty period, and which would be about February or March, 2007. Even then, it took him another seven months to contact Paxton. Even with the delay, Paxton offered to sell him a new water pump at a reduced price. Mr. Swenka rejected that offer.
6. Mr. Swenka considers his truck to be a show vehicle, and it may very well be an impressive vehicle. We regularly create and showcase show vehicles. To make a show vehicle, one takes routine parts, gives them special polishing, place packing and covers over the vehicle and parts during shipping and storage to prevent marks and fingerprints, and no one uses our show cars as primary vehicles. Paxton makes quality parts, but we make no claim that our parts have been given a "show vehicle" finish.
7. We at Paxton take customer satisfaction issues very seriously. We tried to work with Mr. Swenka as best we could. My staff is authorized to try and make accommodations to keep customer happy. We require that parts be returned to Paxton for examination, which is not only our policy, but reasonable. Mr. Swenka's demand that we ship him a new air filter cover, new charge cooler, and new air intake components, to replace parts that were well out of warranty, without even returning any parts, is completely unreasonable. We also are not inclined to cave to people that are making unreasonable demands under threat, like Mr. Swenka made, of "making a huge posting" on the internet, or "going public" with his dissatisfaction.
8. Unfortunately, from the outset, Mr. Swenka was very angry and hard to deal with. He found nothing to be satisfactory. Paxton Automotive sees no cause for Mr. Swenka's action, and asks that it be denied.
Respectfully submitted,
PAXTON AUTOMOTIVE CORP.
November 21, 2006
By:
Jim Middlebrook, President
The undersigned certifies that a true copy of the foregoing ANSWER was sent by first class mail, postage prepaid, on this 21st day of November, 2007, to Scott C. Swenka
__________________________________
Jim Middlebrook
No wonder this country is all screwed up. Go ahead and sue me for my post 
